Shipping Policy
We only offer one type of shipping: shipping costs $6.99
1. Processing Time
Processing time: it usually takes 1 – 3 days to process your order once you complete payment on our website.
2. Shipping method
We partner with trusted shipping carriers to ensure reliable and timely delivery of your order. Available shipping methods and carriers may vary depending on your location and the size of the item(s) purchased.
3. Shipping Destination
We offer shipping to the United States. If you reside outside of these locations, please contact our customer support team for assistance. Customs duties, taxes or additional charges may apply to international shipments and these charges are the customer’s responsibility.
4. Shipping plan
Our shipping operations operate Monday through Friday. Orders placed on weekends or holidays will be processed the next business day.
5. Estimated delivery time
Estimated delivery times vary depending on the shipping destination and shipping method selected. Once your order has been processed and shipped, you can expect delivery within 7 to 15 business days (Monday to Friday). Please note that delivery times are approximate and may be affected by unforeseen circumstances or events beyond our control, such as natural disasters or customs delays . We cannot guarantee specific delivery dates but try to give our best estimate based on the information available to us.
6. Order modifications and address changes
We understand that changes to orders or delivery addresses may be necessary. If you need to modify your order or shipping address, please contact our customer support team as soon as possible. Although we cannot guarantee that changes can be made after an order has been placed, we will do our best to assist you.
7. Lost or damaged packages
We take great care to ensure that your order arrives in perfect condition. In the rare event that a package is lost or damaged during shipping, please contact our customer support team immediately. We will work with the carrier to resolve the issue and arrange for a replacement or refund as appropriate.
Undeliverable packages:
If a package is deemed undeliverable due to an incorrect or incomplete delivery address provided by the customer, the package is refused, or other reasons beyond our control, the customer will be responsible for any additional shipping charges incurred for returning or retrieving the package.
Please note that Surpustore.store reserves the right to update or modify this Shipping Policy at any time without prior notice. We encourage you to periodically review this page for any updates.
8. Update payment policy
Please note that Surpustore.store reserves the right to update or modify this Payment Policy at any time without prior notice. We encourage you to periodically review this page for any updates.
If you have any questions, send us a message at our email address:
Email: [email protected]
Hotline: +1 309-703-2183
Address business: 9702 Monticello Drive, Texas City, TX 77591, USA
Working hours: 8 am – 5 pm (from Monday to Friday; Saturday & Sunday off)