Privacy Policy

This privacy policy is intended to provide you with information about how we collect and process your data.

Surpustore.store is referred to as ‘we’ or ‘our’ throughout this Privacy Policy. We are the primary data controller for this website.

In order to completely understand how and why we use your data, you must read our Privacy Policy as well as any other privacy notices or fair processing notices we may offer in specific situations when we collect or handle personal data about you. This privacy statement is meant to supplement existing notices, not to take the place of them.

We may modify this Privacy Policy at any time by posting the revised terms here. All revised terms will automatically take effect the day after they are posted. We will communicate any material changes to this Privacy Policy and their rationale by email.

We value the privacy of our visitors and understand the significance of safeguarding the data we’ve gathered about them. This privacy statement explains how we gather, keep, and use the personal data you give us.

If you are under 18 years of age, you must inform your parent or guardian of our privacy policy so that they agree to it before registering, registering or placing an order with us.

1. How we collect personal data from you

We only collect and process data that is necessary to enable us to provide services to you. We collect data after you browse or shop at Surpustore.store.

In order to complete and deliver your order, we process personal information such as your name, billing address, delivery address, payment information, mobile number, phone number, and email address. We gather your phone number so we can call you if there are any issues with your order; we gather your email address so we can send you order confirmations.

We collect your email address when you sign up for a free or discounted trial.

If you register for our account, we will collect your name, email address, password, country and IP address.

When you contact our customer support team, we may collect additional data to help us resolve any queries relating to your order, delivery, payment or any queries. any other of yours.

On Surpustore.store, we track and process information about your browsing, including the pages you visit and how you use them. If you’ve created an account, we track your website usage when you access specific sections of the website.

If you are a customer of Surpustore.store or if you have given us your consent, we may collect and process your personal data for marketing activities.

If you provide us with other people’s data – for example, if you buy a product to deliver to a friend or as a gift – we will collect and process the personal data necessary to complete the transaction like name, delivery address and other contact details for your friends. If you receive an item as a gift, we will only process your data to fulfill your gift request and our contractual obligations.

When you call our customer support team, your call will be recorded.

2. What data we will collect?

Basic personal information and sensitive personal information (as defined by the Privacy Act) are two types of personal information that we may collect unless otherwise specified in this Policy.

1. Full name;

2. Date of birth;

3. Phone number;

4. Picture or sound or video;

5. Billing and/or freight forwarding address;

6. Aggregated data about user content.

7. Information about your network, such as your contact list when you allow sharing on your device, as well as the users and accounts you interact with;

You promise not to provide us with any information that is untrue or fraudulent. At the same time, you also promise to let us know if any information is false or fraudulent. We reserve the right, in our sole discretion, to request additional documents necessary to verify any information you provide.

You can choose not to participate in our information disclosure sections if you do not want us to acquire the aforementioned personal data or information.

3. What about Cookies? What are cookies?

Using cookies, we gather data about how you use our online services. Cookies are incredibly tiny files that we download to your computer or other device so we may access them the next time you visit our website. Cookies assist us in storing information about your identity and previous visits. They can assist in tailoring the manner that content is presented on a website to your interests. Most significant websites employ cookies.

4. Online orders

We will need certain information including your name, billing and shipping addresses, phone number and email address to complete your online order and provide the best possible service. Online customers are only added to our mailing list if you select that option at checkout, however you can unsubscribe at any time.

5. How will your data be used?

Your personal data may be gathered, used, disclosed, and/or processed for the following reasons:

–  To respond to, process, settle or complete transactions, and to respond to your requests for specific goods and services, and to notify you of service and behavioral issues erratic account; to protect one’s own rights as well as the rights, property or safety of others;

– To identify customers or for purposes of identification, confirmation, analysis or legal review;

–  For customer identification or for identification, validation, forensic analysis or evaluation purposes;

– To test our Services;

– Provide incentive programs and frequent customers;

– Send notifications and update your order status;

– Provide support when needed.

The reasons we may or may not collect, use, disclose, or otherwise handle your personal data depend on the circumstances, therefore they may not be included above. However, at the time we acquire your approval, we will advise you of the other purpose, unless the processing of the relevant data without your consent is allowed under the provisions of the privacy protection of personal information or compliance legislation.

6. Unfomation protection

Surpustore.store implements various security measures and always strives to ensure the safety, encryption, transmission and storage of your data on our systems. We rarely link to external websites and NEVER share customer information. And only certain employees with special access rights to our systems can access it. However, we do not guarantee absolute security.

Our store will NEVER sell or disclose your identity or personal information to any third party.

7. Changes

We reserve the right to modify this Privacy Policy at any time, and we’ll let you know if there are any significant changes by posting a notice in the appropriate places on the Services. At our discretion, we may also provide you notice in other ways, such as through the contact details you have supplied.

Unless otherwise stated, any modification to this privacy policy shall be effective immediately upon publishing of the revised privacy policy. Your continued use of the Services following the updated Privacy Policy’s effective date (or any other action stated at that time) will be deemed your acceptance of those changes. However, we won’t use your personal information in a way that materially differs from how it was intended to be used without your permission.

8. Questions, concepts or complaints? 

If you have any questions, complaints, or claims regarding our privacy practices, kindly get in touch with us using the information provided below:

Email: [email protected]

Hotline: +1 309-703-2183

Address business: 9702 Monticello Drive, Texas City, TX 77591, USA

Working hours: 8 am – 5 pm (from Monday to Friday; Saturday & Sunday off)