Frequently Asked Questions

1. Order processing

How much is your shipping cost?
Currently, our shipping cost is fixed: $6.99.

How long does it take to process my order?
All orders received before 11am CST, Monday through Friday, will be processed the same day. We do not ship orders on Saturdays, Sundays and National Holidays. (i.e. New Year’s Day, Memorial Day, Veterans Day, Independence Day, Labor Day, President’s Day, Thanksgiving Day, and Christmas Day).

2. Shipping & delivery

How can I cancel my order?
Please contact our support team:

And tell us your order number. If your order has not been delivered, we may cancel it for you.

How many days will it take to deliver my order?
We determine the best shipping carrier when placing an order. We deliver within the United States. Depending on the area you want to deliver: shipping time is 7-15 days (after order processing time is 1-3 days). We hope you will wait patiently.

3. Contact us:

Email: [email protected]

Hotline: +1 309-703-2183

Address business: 9702 Monticello Drive, Texas City, TX 77591, USA